13 Apr Offshore business processes or shut shop?
Let me say from the outset: offshoring business processes doesn’t mean sending jobs overseas.
True Story: I started the conversation with a company based in Melbourne in around May this year. Every time I rang, my contact had to step outside – “in case the walls had ears”. Their pain point: they weren’t winning as many tenders due to the competitors being cheaper and for the last 12 months the Directors and managers in the business had loosely spoken about offshoring some of their business processes, but hesitated because they “didn’t want to send jobs overseas” and they didn’t know where to start or who to talk to.
Tallant Asia consulted with them in detail and scoped the required staff with the right experience and skill set. It was to be presented to the Board of Directors at the next board meeting.
I followed up after the board meeting. I was told to hold off for 2 weeks as they were digesting the information. Fair enough.
By the time I did follow up I was devastated to hear the company had gone into voluntary liquidation. At least 20 Australians lost their jobs. I was crushed. 20 Aussies overnight just. lost. their. jobs.
We’re Australian. We don’t want Aussies to lose their jobs. We want Aussie companies to grow and keep Aussies in jobs.
So instead of thinking of offshoring as sending jobs overseas, look at it in the following light:
Get your Aussie onshore team to focus on job tasks that are profit making
Support them by sending the repetitive and mundane tasks to your offshore staff
Make your business more efficient, competitive and profitable and keep your Aussies in jobs
Can’t see the trees for the forest, but know they are in there.
Not sure where to start or even if you should.
That’s ok. Reach out to me. Don’t be like the above company and leave it 12 months.
A conversation never hurt anyone 🙂