I often talk to small business owners who are their product. For example they are a business coach, leadership coach or psychologist. They are balancing delivering their service to the customer as well as running their business. They are busy.
I am often asked "what can a Virtual Admin person (VA) do?
Short answer, almost anything you need them to do. Here I interview Emily Healy a Neuro Developmental Specialist based in Adelaide as to what she gets her VA to do.
I hope it...
Too Busy to get a Virtual Admin Assistant?
Are you a business owner that has all your knowledge on how you do things in your head?
And you know you need to get someone to help you, but you reckon you’ve got no time to be able to train someone?
Don’t worry. You are not alone. This is the dilemma many business owners tell me about.
It’s a hard place to be in. You know for your business to grow, you need to stop doing EVERYTHING, but how do you transfer knowledge to someone else to start helping you?
Outsourcing overseas – Is it still taboo?
Outsourcing business processes to people overseas still rubs some people up the wrong way.
Historically in Australia large companies outsourced business processes overseas and Australian’s lost their jobs. I get that. Even the workmen who are currently fixing the concrete cancer in my apartment block’s initial reaction when he asked what I do, was “you’re taking jobs away from Australian’s.”
It still leaves a bitter taste in some consumer mouths, especially when they come in to contact with people in customer facing roles overseas.
Let me say from the outset: offshoring business processes doesn’t mean sending jobs overseas.
True Story: I started the conversation with a company based in Melbourne in around May this year. Every time I rang, my contact had to step outside - “in case the walls had ears”. Their pain point: they weren’t winning as many tenders due to the competitors being cheaper and for the last 12 months the Directors and managers in the business had loosely spoken about offshoring some of their business processes, but hesitated because they “didn’t want to send jobs overseas” and they didn’t know where to start or who to talk to.